Returns & Exchanges

At Basilur, we strive to provide the highest quality tea and pantry staples, ensuring your satisfaction with every purchase. If your order arrives damaged or incorrect, our dedicated team is here to assist you with a seamless return or exchange process.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Verify Condition

  Ensure the food items are unopened, in their original packaging, and meet our safety standards for return eligibility.

• 3.
  Ship the Items

  Securely pack the products and use the provided prepaid shipping label to send the package back to our distribution center.

• 4.
  Receive Refund

  Once our quality control team inspects the returned goods, we will process your refund or dispatch a replacement within 5 business days.